How can I return or exchange a product?
We want you to be happy with your new AlbanFootball purchase. If you open your package and find that it's not quite right for you, please email us stating your order number. We will than give you instructions on how to return the package to us.
Our Return/Exchange Policy
- You have 30 days to return/exchange a product from the time that you receive the product.
- Please note that you are responsible for the costs of shipping the item to us.
- The items must be in original condition with tags attached.
- Please note that we do not accept returns or exchanges on customized items such as jerseys or shorts.
My order is incomplete or item(s) are missing
If any of your items are on back-order, we may take the decision to ship part of your order to you in the meantime. This will be done at absolutely no extra cost to you, with all extra postage costs being absorbed by AlbanFootball.
If you take no action, we will forward the remainder of your order when stock is received by the supplier, notifying you when we do so.
What should I do if I receive the wrong item?
In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please email us with photos of the wrong item we sent. We will than send you the correct item at no additional cost.