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Ordering

Can I pay in another currency?
Yes, you may. All of the prices on our website are in Euros (EUR), however PayPal will convert the amount to your local currency.

What forms of payment do you accept?
We accept all major credit/debit cards. You need to have a PayPal account to pay with Visa, MasterCard, American Express and Discover.

If you wish to pay with Western Union or a Bank Transfer, please email us at shop@albanfootball.com so we can better assist you. 

Can I make a change to an order?
We generally process orders within 1-­2 working days. If you would like to cancel or change your order, please email us immediately to enquire about the status of your order.

If the order has been processed and shipped, then we aren’t able to cancel it. You can however return it.

Is placing an order secure?
When you order anything from AlbanFootball your order is made over a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on AlbanFootball.com as safe as possible. At no point do any of our team view any of your card details, these are kept completely private at all times.

Our payments are processed by PayPal (www.paypal.com) which is the world leader of online payments.


I'm having a problem placing my order?
We are sorry to hear that. Please contact our support team and we will be happy to assist you with placing your order. To help us re-create the issue at your end and troubleshoot, please provide as much information as possible. Specifically, it would be useful to know which browser you are using, as well as the page the error is occurring on any specific error message you are getting.

Please note that if you are trying to place an order relating to a promotional offer or voucher code which is close to expiring, we will honor the terms of this offer even after it has expired, assuming you make contact with us regarding the problem prior to the expiry of the offer.

Can I request an urgent delivery?
We treat all orders as urgent, but if you have a specific request or deadline that you need to meet, we can look to give your order that little extra priority. Please note though that some aspects of the order process (such as delivery of printing or stock from external suppliers) is out of our control and we are unable to speed some parts of the order up in these circumstances.

All requests for urgent delivery must be made prior to the order being processed and we are unable to take retrospective requests for urgent deliveries.

If your order is conditional on a certain delivery date being met, you should contact our support team prior to placing the order. Our team will check on availability and advise you of likely delivery terms so you can place the order, which will then be marked as a priority.

If you wish to order and have a certain delivery date in mind which is non-essential but you would hope we can meet, the quickest way forward is to go ahead and place your order via the website. We have a support team who process the orders and who answer our emails, so this will ensure your order goes immediately into our system and will let it get processed in the quickest time. During checkout, you will see a Special Instructions box where you should note down any requests for your delivery. We cannot guarantee we will be able to meet this request, but we can promise it will be noted down and where possible, we will deliver the item on time.

Of course, all orders are considered urgent by AlbanFootball and we ship everything as quickly as we can, so there is a good chance your delivery will be made on time even where an urgent request has not been made.

Fraud/Payment verification
To protect all of our customers we sometimes need to verify your payment details. We may need to email you asking for the last four digits of the card used to pay and a copy of your bank/credit card statement with your name, card number and billing address.

We respect your privacy and therefore ask that you hide any recent transactions. Once confirmed we will be able to process and ship your order as soon as possible. If you have any concerns, please do not hesitate to get in touch with our customer support team.